General Terms and Conditions

eshop laherba.eu, operated by Laherba, s.r.o.

I. INTRODUCTORY PROVISIONS

These General Terms and Conditions (hereinafter referred to as the "GTC") of the commercial company Laherba, s.r.o., Korunní 108, 101 00, Prague 10, Czech Republic, Identification No. (IČO): 11836172, Tax ID (DIČ): CZ11836172, email: laherba@laherba.eu (hereinafter referred to as the "Seller") govern the mutual rights and obligations of the contracting parties arising in connection with or based on the purchase contract (hereinafter referred to as the "Purchase Contract") concluded between the Seller and another natural or legal person (hereinafter referred to as the "Buyer") through the Seller's online store.

The online store is operated by the Seller at the internet address www.laherba.eu via the web interface (hereinafter referred to as the "Store Web Interface").

The GTC further govern the rights and obligations of the contracting parties when using the Seller's website located at www.laherba.eu (hereinafter referred to as the "Website") and other related legal relations. The GTC do not apply to cases where a person intending to purchase goods from the Seller acts within the scope of their business activity when ordering the goods.

Provisions deviating from the GTC may be agreed upon in the Purchase Contract. The provisions of the GTC are an integral part of the Purchase Contract.

The Seller may change or supplement the wording of the GTC. This provision does not affect the rights and obligations that arose during the period of validity of the previous version of the GTC.

User Account

Based on the Buyer's registration carried out on the Website, the Buyer may access their user interface. From their user interface, the Buyer can order goods (hereinafter referred to as the "User Account"). The Buyer may also order goods without registration directly from the Store Web Interface.

When registering on the Website and ordering goods, the Buyer is obliged to state all data correctly and truthfully. The Buyer is obliged to update the data provided in the User Account upon any change. The data provided by the Buyer in the User Account and when ordering goods are considered correct by the Seller.

Access to the User Account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary for accessing their User Account and acknowledges that the Seller is not responsible for the Buyer's breach of this obligation.

The Buyer is not entitled to allow the use of the User Account by third parties. The Seller may cancel the User Account, especially if the Buyer does not use their User Account for more than 2 years, or if the Buyer breaches their obligations under the Purchase Contract (including the GTC).

The Buyer acknowledges that the User Account may not be available continuously, especially with regard to necessary maintenance of the Seller's hardware and software equipment, or necessary maintenance of hardware and software equipment of third parties.

Important Product Disclaimer

The Buyer acknowledges and agrees that the Goods offered by the Seller, especially ethnobotanical specimens (such as Rapé, Sananga, herbal mixtures, ceremonial cacao, Palo Santo, and similar products), are sold exclusively as:

Collector's items
Decorative items
Raw botanical materials
Ethnobotanical specimens intended only for external study purposes
Cultural and educational artefacts

The Goods are NOT intended for:

Human consumption (ingestion)
Smoking, inhalation, or internal use
Diagnosis or treatment of any diseases
Use as nutritional supplements, medicines, or cosmetic products
Any therapeutic, medicinal, or health-related purposes

The Buyer who orders the goods assumes full responsibility for:

Any incorrect, unauthorized, or other use of the goods that is not in accordance with the Seller's declared purpose
Any health or legal consequences arising from improper use
Compliance with all applicable laws in their country of residence regarding possession and use of ethnobotanical materials

II. CONCLUSION OF THE PURCHASE CONTRACT

Product Offers and Pricing

The Store Web Interface contains a list of goods offered by the Seller for sale, including the prices of the individual goods offered. The prices of the offered goods are final, including all taxes and fees. The Seller is not a VAT payer under Czech law and does not charge VAT.

The offer to sell goods and the prices of these goods remain valid for the duration they are displayed in the Store Web Interface. This provision does not limit the Seller's possibility to conclude a Purchase Contract under individually agreed conditions.

All offers to sell goods placed in the Store Web Interface are non-binding and the Seller is not obliged to conclude a Purchase Contract regarding these goods.

Order Process

The Store Web Interface, in the Shopping Cart section, also contains information about the costs associated with the delivery of the goods. To order the goods, the Buyer fills out the order form in the Store Web Interface. The order form primarily contains information about:

The ordered goods (the Buyer places the desired goods in the shopping cart)
The method of payment of the purchase price
Details of the required method of delivery of the ordered goods
Information about the costs associated with the delivery of the goods

(hereinafter collectively referred to as the "Order").

Before sending the Order to the Seller, the Buyer is allowed to check and change the data entered into the Order, also with regard to the possibility for the Buyer to detect and correct errors made during data entry into the Order.

The Buyer sends the Order to the Seller by clicking the "Submit Order" button. The data provided in the Order are considered correct by the Seller.

Order Confirmation

The Seller shall immediately confirm receipt of the Order to the Buyer by e-mail, sent to the Buyer's e-mail address specified in the user interface or in the Order (hereinafter referred to as the "Buyer's E-mail Address").

The Seller is always entitled, depending on the nature of the Order (quantity of goods, amount of the purchase price, expected shipping costs), to request the Buyer to additionally confirm the Order (for example, in writing or by phone).

The contractual relationship between the Seller and the Buyer arises upon delivery of the acceptance of the Order (acceptance), which is sent by the Seller to the Buyer by e-mail to the Buyer's E-mail Address.

The Buyer acknowledges that the Seller is not obliged to conclude a Purchase Contract, especially with persons who have previously substantially breached a Purchase Contract (including the GTC).

Buyer's Declaration

The Customer declares and warrants to the Seller that:

They are fully legally competent, taking into account their age, or are represented by a legal guardian
Any data provided to Laherba, s.r.o. is true, complete, accurate, and correct
By paying the price of the goods, they do not circumvent or infringe the rights of third parties and are authorized to use the financial resources used to pay for the goods
They have thoroughly familiarized themselves with these GTC before starting to use the laherba.eu e-shop, fully understand them, and agree with them

By concluding the Purchase Contract, the Buyer declares that they are 18 years of age or older.

The Seller reserves the right to cancel the Order in case of doubt about the Buyer meeting the condition of legal age.

Remote Communication

The Buyer agrees to the use of remote communication means when concluding the Purchase Contract. The costs incurred by the Buyer when using remote communication means in connection with the conclusion of the Purchase Contract (costs of internet connection, telephone calls) are borne by the Buyer.

III. PRICE OF GOODS AND PAYMENT TERMS

Pricing and VAT

The price for the goods is known to the customer in advance. The price of each product is stated on the www.laherba.eu web interface. The customer always sees the final price, with no hidden fees.

The Seller is not a VAT payer under Czech law and therefore does not charge VAT. All prices shown are final.

The final price of the order is the sum of:

The prices of the products selected by the Buyer
The fees for the payment method (if applicable)
The fees for the delivery method

All fees are listed in the order form (Shopping Cart) and are included in the final price.

Payment Methods

The Customer has the option to select the payment method and delivery method in the Shopping Cart. If the payment method or delivery method affects the resulting price, the amount of the fee is stated in the order form and the fee is included in the final price.

The Buyer can make payment for the order via:

Comgate payment gateway: VISA, VISA Electron, Mastercard, Maestro payment cards
Digital wallets: Apple Pay, Google Pay
Bank transfer: Payment via proforma invoice (received by email after submitting the order)
Cash on delivery: Payment in cash or by payment card to courier or at collection points (Pick-up points, Boxes, Packeta Zboxes)

Payment Procedures

In the case of cashless payment, the Buyer is obliged to pay the purchase price of the goods together with the variable symbol of the payment. In the case of cashless payment, the Buyer's obligation to pay the purchase price is met at the moment the corresponding amount is credited to the Seller's account.

Minimum Order Value

The minimum order value is set at €10 (or equivalent in local currency). This amount is set due to the efficiency of order processing, administrative costs, and costs for packaging and transport.

IV. DELIVERY OF GOODS AND DELIVERY CONDITIONS

Dispatch Timeframes

The Seller confirms receipt of the Order to the customer by e-mail. The goods are usually dispatched within 1-2 working days from:

Receipt of the Order (for card/digital wallet payments), or
The crediting of the amount to the Seller's account (for prepayment via bank transfer)

Delivery Methods

The method of delivery of the goods and the associated fees are defined in each individual order form. The Customer has the option to select the payment method and delivery method in the order form. These are included in the final price.

Weight restrictions:

For shipments via Slovenská pošta and Packeta: maximum weight 5 kg per shipment
For personal collection: no weight limit

Delivery Within the European Union

For deliveries to EU countries outside the Czech Republic:

The Seller is not VAT registered in other EU member states
Prices shown are final with no additional VAT charges for EU customers
No customs duties apply within the EU
Delivery times may vary by destination country (typically 3-7 working days)
Standard delivery partners: Packeta, DPD, and national postal services

Important Legal Notice for International Orders

The Buyer is responsible for:

Verifying that ordered products (ethnobotanical specimens) are legal to possess and use in their country of residence
Compliance with all local laws and regulations regarding the possession, storage, and use of botanical materials
Any consequences arising from non-compliance with local regulations

The Seller:

Reserves the right to refuse orders to countries where products may be restricted or prohibited
Cannot be held liable for packages seized by customs or regulatory authorities
Will provide all necessary documentation for customs clearance (invoices, product descriptions)

By placing an order for international delivery, the Buyer confirms that they have verified the legal status of ordered products in their country and assume full responsibility for compliance with local laws.

Buyer's Obligations Upon Delivery

The Buyer is obliged to:

Duly take over the goods from the carrier
Check the integrity of the packaging upon delivery
Immediately notify the carrier of any damage or defects to the packaging or goods

Failed Delivery

By concluding the Purchase Contract, the Buyer is obliged to take over the ordered goods. If the Buyer breaches their obligation to take over the ordered goods and the shipment is returned to the Seller, the Seller is entitled to claim compensation for the costs actually incurred in connection with the futile delivery and return of the goods (postage, packaging, administrative handling). These costs are quantified at the amount of 6 EUR. This amount is payable within 15 days from the moment the ordered shipment was handed over to the first carrier. The Seller is entitled to set off this claim against the Buyer's payment.

V. WITHDRAWAL FROM THE CONTRACT

The Consumer is entitled to withdraw from the contract within 14 days of receiving the performance, in accordance with applicable consumer protection legislation governing distance contracts.

Exceptions to the right of withdrawal: The Buyer acknowledges that, in accordance with the provisions of Section 1837 of the Civil Code, it is not possible to withdraw from the Purchase Contract for the supply of:

Goods in a sealed package which the consumer has removed from the package and which cannot be returned for hygienic reasons. (This applies in particular to ethnobotanical samples, herbal mixtures, and other goods sold in sealed protective packaging).
Goods which have been irretrievably mixed with other goods after delivery.

Procedure for withdrawal: If the Buyer decides to withdraw from the contract within the statutory period (and the exception above does not apply), they must inform the Seller of this fact by e-mail to laherba@laherba.eu. The Buyer shall state their name, order number, and bank account number for the refund.

The Buyer shall send the goods back to the Seller's address without undue delay, no later than 14 days from the withdrawal. The goods should be returned complete, undamaged, and clean. The Seller recommends returning the goods in the original packaging to prevent damage during transport. If the goods are returned in damaged or non-original packaging and are damaged as a result, the Seller may claim compensation for the diminished value of the goods against the Buyer.

The Seller explicitly states that parcels sent via "cash on delivery" (COD) will not be accepted. The direct costs of returning the goods are borne by the Buyer.

After receiving the returned goods and checking that they do not fall under the hygiene exception (sealed package opened), the Seller shall return the funds to the Buyer within 14 days.

VI. WARRANTY AND CLAIMS

Warranty Period

The warranty for goods sold through the e-shop is governed by and in accordance with valid Czech and EU legislation.

If the Buyer is a consumer and a longer period is not stated in the warranty certificate, the warranty period is 24 months from the takeover of the goods.

If a period for the use of the item is marked on the sold item, its packaging, or the instructions attached to it in accordance with special legal regulations, the warranty period ends upon the expiration of this period.

Claims Processing Time

The Seller is obliged to:

Decide on the method of handling the claim immediately, or in complex cases within 3 working days
Settle the claim (including the removal of the defect) no later than 30 days from the date the claim is asserted by the Buyer

After the expiration of 30 days, the Buyer has the same rights as if it were an unremovable defect.

Warranty Exclusions

The warranty does not cover:

Wear and tear of the item caused by its usual use
Defects for which a lower price was agreed (for items sold at a reduced price)
Damage caused by improper use, storage, or handling by the Buyer

Buyer's Rights When Asserting a Claim

Depending on the nature of the defect, the Buyer has the following rights:

A. Removable Defects:

If the defect is removable, the Buyer has the right to have it removed free of charge, timely, and properly. The Seller is obliged to remove the defect without undue delay.

If this is not disproportionate given the nature of the defect, the Buyer may demand:

Exchange of the item, or
Exchange of the defective part (if the defect concerns only a part of the item)

If such a procedure is not possible, the Buyer may request:

A reasonable discount on the price of the item, or
Withdrawal from the contract

B. Unremovable Defects Preventing Proper Use:

If the defect is unremovable and prevents the proper use of the goods, the Buyer has the right to:

Exchange the defective goods, or
Withdraw from the Purchase Contract

The Buyer has the same rights if:

The defects are removable, but the Buyer cannot properly use the item due to the repeated occurrence of the defect after repair, or
Due to a larger number of defects

Repeated occurrence of a defect means: the same defect preventing proper use, which has already been removed at least twice during the warranty period, occurs again.

A larger number of defects means: the item simultaneously has at least three defects preventing its proper use.

C. Other Unremovable Defects:

If the defects are other unremovable defects and the consumer does not demand the exchange of the item, they have the right to:

A reasonable discount on the purchase price, or
Withdrawal from the Purchase Contract

D. Costs Associated with Claims:

When asserting a claim, the Buyer is obliged to:

Present proof of purchase
Fill in the accompanying claim form

In the case of a justified claim, the Buyer has the right to reimbursement of:

Costs associated with the claim (especially postage paid when sending the claimed goods)
Costs associated with withdrawal from the contract (if applicable)

In the case of an unjustified claim, the goods will be sent back to the customer at their expense.

The costs associated with the transport of the goods to the customer after the settlement of a justified claim are paid by the Seller.

E. Warranty Period Extension:

If the goods are exchanged under warranty, the warranty period begins to run again from the takeover of the new product
After the settlement of a justified claim, the warranty period is extended by the duration of the claim procedure (from the day following receipt of the goods to the day the claim is settled – not the date of collection by the customer)

VII. SECURITY AND PROTECTION OF INFORMATION

Confidentiality

The Seller declares that all personal data is confidential and will only be used to carry out the performance of the contract with the Buyer. Personal data will not be otherwise disclosed or provided to third parties, with the exception of situations related to:

Distribution (delivery service providers)
Payment processing (payment gateway providers)
Legal and accounting services (professional advisors)

GDPR Compliance

The e-shop operator, as the personal data controller (hereinafter referred to as the "Controller"), hereby, in accordance with the provision of Art. 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, the General Data Protection Regulation (hereinafter referred to as the "GDPR"), informs its customers (hereinafter individually referred to as the "Data Subject") that:

A. Purpose and Legal Basis for Processing:

The personal data of the Data Subject, which will be handed over to the Controller upon sending the order, will be processed for the purpose of:

Concluding and subsequently performing the Purchase Contract
Handling any claims arising from defective performance
Fulfilling legal obligations (consumer protection, bookkeeping, tax regulations)

The legal basis for processing personal data is:

Performance of the Purchase Contract based on the Data Subject's order
Fulfillment of legal obligations according to Czech and EU legal regulations

B. Data Collection Necessity:

The reason for providing personal data to the Controller is the identification of the contracting parties necessary for the conclusion and performance of the Purchase Contract, which would not be possible without providing this data.

C. Data Retention Period:

The personal data of the Data Subject will be processed for the period for which the Controller is obliged to retain this data according to generally binding legal regulations:

5 years according to the Czech Accounting Act (Act No. 563/1991 Coll., as amended)
10 years for tax-related records (if applicable in the future)
As long as necessary to fulfill legal obligations and legitimate business purposes

D. Automated Decision-Making:

The processing of the Data Subject's personal data will not involve automated decision-making or profiling.

E. Data Protection Officer:

The Controller has not appointed a Data Protection Officer or designated a representative for fulfilling obligations within the meaning of the GDPR.

F. Data Sharing:

The personal data of the Data Subject may be provided to:

The delivery service provider chosen by the Data Subject (for proper order processing)
Persons who provide legal and accounting services to the Controller (to ensure proper fulfillment of legal obligations)
Payment processors (for secure payment processing)

The Controller does not intend to transfer the personal data of the Data Subject to other persons, third countries, international organizations, or parties other than those mentioned above, except where required by law.

G. Data Subject Rights:

The Data Subject has the right to:

Access their personal data
Rectification (correction) of inaccurate or incomplete data
Erasure ("right to be forgotten") in certain circumstances
Restriction of processing in certain circumstances
Object to processing based on legitimate interests
Data portability (receive data in a structured, commonly used format)
Lodge a complaint with the Office for Personal Data Protection of the Czech Republic (Úřad pro ochranu osobních údajů) if they believe the Controller is acting in violation of the GDPR

To exercise these rights, please contact: laherba@laherba.eu

VIII. PERSONAL DATA PROTECTION AND MARKETING

Detailed information on how we process personal data is available in the Privacy Policy section on the website www.laherba.eu.

By placing an order, the Buyer acknowledges that their personal data will be processed for the purpose of fulfilling the contract.

Regarding marketing communications (newsletters): The Buyer may grant voluntary consent to receive commercial communications during the registration or order process. This consent is not a condition for the conclusion of the Purchase Contract. The Buyer may revoke this consent at any time by clicking on the unsubscribe link in any commercial e-mail or by contacting the Seller.

IX. ALTERNATIVE DISPUTE RESOLUTION

Out-of-Court Dispute Resolution

The Buyer – consumer has the right to seek an out-of-court settlement of a consumer dispute arising from the Purchase Contract.

The entity competent for out-of-court settlement of consumer disputes in the Czech Republic is:

Czech Trade Inspection Authority
(Česká obchodní inspekce)
Central Inspectorate – ADR Department
Štěpánská 15
120 00 Prague 2
Czech Republic
Website: https://adr.coi.cz

Initiating Alternative Dispute Resolution

The consumer may submit a proposal for the initiation of out-of-court dispute resolution to the Czech Trade Inspection Authority within 1 year from the day on which the consumer first exercised the right that is the subject of the dispute with the Seller.

EU Online Dispute Resolution Platform

The consumer may also use the European Union online dispute resolution platform available at:
https://ec.europa.eu/consumers/odr

This platform provides a single point of entry for consumers and traders to resolve disputes out of court.

Legal Framework

Out-of-court settlement of consumer disputes is governed by the applicable laws of the Czech Republic, in particular:

Act No. 634/1992 Coll., on Consumer Protection, as amended
Act No. 89/2012 Coll., the Civil Code, as amended
EU Directive 2013/11/EU on alternative dispute resolution for consumer disputes

X. DECLARATION OF THE OPERATOR

Product Photographs and Descriptions

The User acknowledges that:

Photographs accompanying the Goods in the E-shop may be illustrative
Images may create a misleading impression due to their conversion into a display on the User's technical device
Actual products may vary slightly in appearance due to their natural, handmade origin

Therefore, the User is obliged to always familiarize themselves with the entire description of the given Goods and, in case of ambiguity, contact the Operator before placing an order.

Data Security

The Operator declares that the data records in the E-shop, as an electronic system, are:

Reliable
Carried out systematically and progressively
Protected against unauthorized changes

Geographic Scope and Legal Compliance

There are no assumptions or claims that the products or information contained on this website are available, suitable, unrestricted, or legal outside the Czech Republic and the European Union.

While laherba.eu serves customers across the European Union, the legal information on this website primarily relates to Czech and EU law.

The Buyer acknowledges that:

Ethnobotanical products may be subject to different regulations in different EU member states
It is the Buyer's sole responsibility to verify that products are legal to possess and use in their country of residence
Some products may be restricted or prohibited in certain jurisdictions
The Seller reserves the right to refuse orders to countries where products may be restricted

By placing an order, the Buyer confirms that:

They have verified the legal status of ordered products in their country
They assume full responsibility for compliance with local laws
They will not hold the Seller liable for any legal consequences arising from possession or use of products contrary to local regulations
They understand that use of this website and purchase of products is at their own risk

Product Registration and Health Claims

The Operator explicitly states that the offered products are NOT registered as:

Food or food supplements
Medicines or medicinal products
Nutritional supplements
Tobacco products
Cosmetic products

...within the meaning of the valid legislation of the Czech Republic and the European Union.

All information stated in product descriptions about traditional, historical, or ethnobotanical use serves exclusively for:

Study and informational purposes
Cultural and educational interest
Preservation of indigenous knowledge

Such information does NOT constitute:

Health claims
Medical advice
Recommendations for use
Therapeutic claims

Age Restriction

To order from laherba.eu, the customer must be 18 years of age or older. Each order is therefore considered to be placed in accordance with this condition.

The Seller reserves the right to request age verification and to refuse orders if there is doubt about the Buyer's age.

Governing Law

These GTC, as well as the Purchase Contracts, are governed by the legal order of the Czech Republic, especially:

The Civil Code (Act No. 89/2012 Coll., as amended)
Consumer Protection Act (Act No. 634/1992 Coll., as amended)
Other applicable Czech and EU legislation

XI. FINAL PROVISIONS

Changes to Terms and Conditions

The Seller reserves the right to change or update the GTC at any time. The changed conditions will be announced in an appropriate manner on the laherba.eu website with the date of revision.

Changes to the GTC do not affect orders already placed or contracts already concluded. Orders placed before the effective date of new GTC are governed by the version of the GTC in effect at the time the order was placed.

Binding Nature of Orders

All orders sent by the Buyer to the laherba.eu online store are considered binding.

By sending the order, the Buyer:

Voluntarily and unreservedly accepts and agrees with all provisions of these General Terms and Conditions
Is aware of all rights and obligations arising therefrom
Confirms they have read, understood, and agree to be bound by these Terms

Severability

If any provision of these GTC is held to be invalid, unlawful, or unenforceable, such provision shall be deemed severed from these GTC and the remaining provisions shall remain in full force and effect.

Contact Information

For any questions, concerns, or inquiries regarding these Terms and Conditions, please contact us:

Laherba, s.r.o.
Korunní 108
101 00 Prague 10
Czech Republic

Email: laherba@laherba.eu
Website: www.laherba.eu

Prague, Czech Republic
Last Updated: November 26th 2025

These Terms and Conditions are provided in English for international customers. In case of any discrepancy between language versions, the Czech version shall prevail in accordance with Czech law.

With deep respect and gratitude for the indigenous communities of the Amazon whose sacred medicines and traditional knowledge we honor through ethical and sustainable trade.

Haux Haux